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Program FAQs
When you are logged into your rewards account, at the top of the page are 2 buttons (redeem now and rewards history). Select rewards history and see if your points from your last order were listed. It can take up to 24 hours for the points to reflect. If there is still an issues, please reach out to our team by email or chat and let us know your order number so we can ensure you received your points.
Try logging in via this link
- Under the How To Use Your Points Section Above, click the Redeem my points button.
- It will ask "Are You Sure?" and select Yes.
- Then it will give you your discount code to copy and use at checkout.
- At the checkout page, there is a Discount code or gift card section where you will paste your discount code.
Yes. your points expire one year after the date earned.
Your one-time use coupon code will never expire. Cash it in when you need.
Login to your rewards account. Scroll to the bottom and fill in your email. Then it will prompt you to fill in your friends email or you have the option of sending the referral link via Facebook or Facebook Messenger.
The fraud prevention screening is detecting a possible issue. If this is not the case, please reach out to our team by email or chat.
Your referral link does not expire. You will get an email letting you know if and when your friend uses the referral discount code.
It can take up to 24 hours for your points to reflect on your account. Your friend does have to spend $50 to use their $20 off coupon. If they do not meet those requirements, you will not receive the points and they will not be able to use their discount code. If there is still an issues, please reach out to our team by email or chat.
If you do not meet the purchase requirements to maintain your tier over a 12-month rolling period, you will be downgraded to the next eligible tier.
Example: You achieved Tier 3 (having spent $1,000+ in a rolling 12-month period). The next 12-month period you spend $800. You will be downgraded to Tier 2.